FAQ

Why can’t I log-in to the app?

Are you in the state of Nevada? The sports app is only available inside Nevada state lines. If you are with-in Nevada, you may be experiencing connectivity issues due to switching from WiFi to cellular data. A quick solution is to “force close” the app:

How to force close an app on iOS:  double tap the home button and swipe the screen shot of the app up and away. This closes the app. Tap the home button once more to return the home screen. At this point you may re-launch the app and try to log-in again.
How to force close an app on Android: access the “settings” menu . Select “application manager”. Select the app that you would like to force close. Then select the “force stop” option to close the app.

How to contact technical support?

You can reach our technical support staff by calling 702-677-3830 or Email: support@cgtglobal.com or by clicking here.

I deposited money but my account balance says $0.00?

You need to transfer the funds from your wallet to your sports account by choosing the wallet option on the menu screen, highlighting the sports button and transferring your funds.  Once the transfer his complete you can begin wagering.

How do I withdraw funds from my account?

You need to transfer funds into your wallet before you can make a withdrawal.  Choose the wallet option on the menu screen, then highlight the wallet button and transfer the amount you wish to withdraw.  Once the transfer is complete visit a R&S representative to obtain your funds.

If I leave town before my account wagers are decided and they win, can I withdraw the balance from outside of Las Vegas and Nevada and get paid by check?

Yes, please contact us at mailpays@cgtglobal.com or call us at 702-677-3805.  We will explain the process and the discuss the information we need to allow us to send you a check.

Where may I wager on my mobile sports app?

The CG SportsTM mobile app conveniently allows you to log in and place wagers from anywhere inside the state of Nevada, so long as you are using an account you established in person at one of our eight CG Technology Sports Books located in Las Vegas. At Atlantis, Paradise Island in the Bahamas you can use your mobile app anywhere on the Atlantis resort property by logging into the account you established at the Atlantis Race & Sports book

I made a wager and took the ticket home and my ticket is a winner, how can I collect on the ticket?

You have 180 days after the event date to collect on your winning ticket. You may mail your winning ticket to: 2575 S. Highland Drive Las Vegas NV 89109. Please include your name, phone number, return mailing address and e-mail address with your ticket. If you have more than one winning ticket, you may send all of your tickets in one envelope. Tickets are processed in the order they are received and you should allow at least ten (10) business days for processing. Any questions please email us at mailpays@cgtglobal.com  or call us at 702-677-3805.

What is account wagering?

Account wagering is a convenient and contemporary way to wager. You can set up a private account that you can deposit money into, allowing you to wager electronically. You are issued an account number and prompted to create your own password. You can wager on sports anywhere in the State of Nevada using CG Technology’s CG Sports mobile app which is compatible with all Android devices of OS version 2.3 (Gingerbread) or higher and all Apple devices with OS 8 and higher. Remember, the application is only operational in the state of Nevada or at Atlantis, Paradise Island in the Bahamas. Once outside the approved area you will not be able to log into your account.

What games does CG Technology offer In-Running wagering?

Football, baseball, basketball, as well as other sporting events. In-Running is not offered every game, just selected games. Please check with the R&S Book manager for the games being offered that day and for the near future.

What is In-Running wagering?

In-Running allows wagers to be placed on a game/event while the game/event is in progress. It is done electronically via CG Technology’s sports betting application. You can place your bets electronically without ever having to leave your seat. You can wager on total points, point spreads and money line as they constantly change during the game.

What type of bets can I make with the book?

CG Technology Race & Sports books offer a full menu of wagering options, including straight bets, parlays, teasers, futures, pari-mutuel horse racing, and In-Running wagering. We also offer a wide range of futures and proposition bets on many different sporting events. All wagers are accessible via the CG Sports mobile app.

What are the R&S Book operating times?

All books are open by 8:30am and close generally after the last televised game. On big event weekends, football, horse racing, etc. our books will open one hour earlier. Please ask the R&S manager for exact opening times.

What is my login info?

Your username is the players card number from the property in which you signed up. For example if you sign up for an account at the Venetian Race & Sports Book Powered by CG Technology, you would use your ‘Grazie Club Card’ number as your username. Your Pin is set up by you at registration. Your ID and Pin  are the same for both the CG Sports account and the CG Casino account.

How do I verify my device?

Launch the app and enter your ID and Pin. An authorization code will be sent via text or email. Enter the authorization code to verify your device.

Why won’t my android device allow me to download the app?

Please check your setting, to download our app you must select “allow downloads from unknown sources”.

How do I connect?

You can play CG Sports anywhere within the state of Nevada, by connecting to your 3g or 4g cellular network.
You can play CG Casino anywhere on a CG Technology enabled property. You must first have an account at that property, and you must be connected to “CG Technology” WiFi to play.

What if I have an account at another property ?

CG SportsTM may be played anywhere in the state of Nevada therefore you can log-in and play from any location within state lines using your 3G or 4G cellular network. However if you are connected to a property’s WiFi, or if you wish to deposit money or play CG CasinoTM, you must create an account at the property you are at. You may have multiple accounts with CG Technology.

What mobile casino games are available?

Our CG CasinoTM mobile gaming app offers a broad range of popular and well-known casino games including: blackjack, baccarat, video poker, and slot machine style games. We also offer unique game features on many of our games, such as XtraOdds® Blackjack and XtraOdds® Baccarat that allow you to make additional wagers after the cards have been dealt. Other game titles include Improve Your HandTM, Progressive Video Poker, Texas Hold ‘em and Caribbean Stud. New games are continually added. You can find a full list of games we offer on the opening screen of the app.

Where can I play the mobile casino games offered by CG Technology?

Once you sign up for an account and download the CG CasinoTM on your smartphone or by using a loaner tablet of ours, you can play anywhere within the properties we partner with in Nevada and also at Atlantis, Paradise Island in the Bahamas. For a full list of partners please click here. Please note that you will need to be connected to the CG Technology WiFi in order to use the app on your smartphone. Alternatively, at our partner properties that feature a CG Technology Sports Book you can log into your account at any of the betting stations in the Sports book.