Account Help

Why can’t I log-in to the app?

Are you in the state of Nevada? The sports app is only available inside Nevada state lines. If you are with-in Nevada, you may be experiencing connectivity issues due to switching from WiFi to cellular data. A quick solution is to “force close” the app:

How to force close an app on iOS: double tap the home button and swipe the screen shot of the app up and away. This closes the app. Tap the home button once more to return the home screen. At this point you may re-launch the app and try to log-in again.
How to force close an app on Android: access the “settings” menu . Select “application manager”. Select the app that you would like to force close. Then select the “force stop” option to close the app.

I deposited money but my account balance says $0.00?

You need to transfer the funds from your wallet to your sports account by choosing the wallet option on the menu screen, highlighting the sports button and transferring your funds. Once the transfer his complete you can begin wagering.

How do I withdraw funds from my account?

You need to transfer funds into your wallet before you can make a withdrawal. Choose the wallet option on the menu screen, then highlight the wallet button and transfer the amount you wish to withdraw. Once the transfer is complete visit a R&S representative to obtain your funds.

Where may I wager on my mobile sports app?

The CG SportsTM mobile app conveniently allows you to log in and place wagers from anywhere inside the state of Nevada, so long as you are using an account you established in person at one of our eight CG Technology Sports Books located in Las Vegas. At Atlantis, Paradise Island in the Bahamas you can use your mobile app anywhere on the Atlantis resort property by logging into the account you established at the Atlantis Race & Sports book

What is In-Running wagering?

In-Running allows wagers to be placed on a game/event while the game/event is in progress. It is done electronically via CG Technology’s account based wagering system. You can place your bets electronically from your seat in the book and never have to leave your seat. For football you can bet during the game whether or not the team will make a first down when they have the ball. In baseball you can wager whether or not the team at bat will get a run. During the game you can still wager on total points, point spreads, and money line as they constantly change during the game.

What type of bets can I make with the book?

CG Technology Race & Sports books offer a full menu of wagering options, including straight bets, parlays, teasers, futures, pari-mutuel horse racing, and In-Running wagering. We also offer a wide range of futures and proposition bets on many different sporting events. All wagers are accessible via the CG Sports mobile app.

What are the R&S Book hours of operation?

Our hours of operation change seasonally and are based on sporting events dates & times. In most cases, our sports books are open by 8:30am and close a half hour after the last televised game. On big event weekends, football, horse racing, etc. our books open one hour earlier. Please inquire with the R&S book manager for specific location details: supervisor@cgtglobal.com .

Current Hours of Operation for the Palms Location is as follows:
Monday: 8:30 am – 10:00 pm
Tuesday: 8:30 am – 10:00 pm
Wednesday: 8:30 am – 10:00 pm
Thursday: 8:30 am – 10:00 pm
Friday: 8:30 am – 11:00 pm
Saturday: 7:30 am – 11:00 pm
Sunday: 7:30 am – 10:00 pm

What is my login info?

Your username is the players card number from the property in which you signed up. For example if you sign up for an account at the Venetian Race & Sports Book Powered by CG Technology, you would use your ‘Grazie Club Card’ number as your username. Your Pin is set up by you at registration. Your ID and Pin are the same for both the CG Sports account and the CG Casino account.

How do I verify my device?

Launch the app and enter your ID and Pin. An authorization code will be sent via text or email. Enter the authorization code to verify your device.

Why won’t my android device allow me to download the app?

Please check your setting, to download our app you must select “allow downloads from unknown sources”.

How do I connect?

You can play CG Sports anywhere within the state of Nevada, by connecting to any cellular network or Wi-Fi. You can play CG Casino anywhere on a CG Technology enabled property. You must first have an account at that property, and you must be connected to “CG Technology” WiFi to play.

What if I have an account at another property ?

CG SportsTM may be played anywhere in the state of Nevada therefore you can log-in and play from any location within state lines using your 3G or 4G cellular network. However if you are connected to a property’s WiFi, or if you wish to deposit money or play CG CasinoTM, you must create an account at the property you are at. You may have multiple accounts with CG Technology.

Where can I play the mobile casino games offered by CG Technology?

Once you sign up for an account and download the CG CasinoTM on your smartphone or by using a loaner tablet of ours, you can play anywhere within the properties we partner with in Nevada and also at Atlantis, Paradise Island in the Bahamas. For a full list of partners please click here. Please note that you will need to be connected to the CG Technology WiFi in order to use the app on your smartphone. Alternatively, at our partner properties that feature a CG Technology Sports Book you can log into your account at any of the betting stations in the Sports book.

Reach us By Phone: (702) 677-3830
Or By Email: support@cgtglobal.com

First and Last Name*

E-Mail Address*

Message*


Please leave this field empty.

Find the Location Nearest You